If you require a refund on a cash order, you must contact the EPOS TECHNOLOGIES LIMITED, 11 Wharf Road, Enfield, London, EN3 4TA, Middlesex, 0208-123-3244, info@epostechnologies.co.uk directly.
You have a legal right to receive goods which comply with their description, which are of satisfactory quality, and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the items.
Prior to processing your refund, we may consider relevant factors including the details of the order, including your account history, what happened on delivery and information from the delivery driver.
If you have paid online via our website/mobile app then upon your refund request the money will be refunded to your bank account within 5-7 days.
If the money was paid in cash to the delivery driver or at the restaurant/takeaway at the time of collection and not by card online at our website/mobile app, then we cannot issue a card refund.