Last Updated 16th September 2022
We, the legal owner of business at Epos Technologies Limited understand that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who uses our Software, Application, mobile application such as Order Buddy, POSCRAFT will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
In this Policy, the following terms shall have the following meanings:
“Cookie” means a small text file placed on your computer or device by our Application/Product when you visit certain parts of our App and/or when you use certain
features of our App/product. Details of the Cookies used by our App/Product are set out in section 13, below.
“Personal data” means all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our App. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR”);and
2. Information About Us
This application/product is prepared and operated by Epos Technologies Limited, whose registered office is 11 Wharf Road, Enfield, EN3 4TA, Middlesex, United Kingdom, Owner contact Number: +44 (0) 208 123 3244.
3. What Does This Policy Cover?
links for your convenience and for informational purposes only. We do not endorse or approve any of the products, services or opinions on such other websites. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. Your Rights
4.1 As a data subject, you have the following rights under the GDPR (The General Data Protection Regulation), which this Policy and our use of personal data have been designed to uphold:
4.1.1 The right to be informed about our collection and use of personal data;
4.1.2 The right of access to the personal data we hold about you (see section 11)
4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete, you should contact us using the details in section 13 immediately.
4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.
5. What Data Do We Collect?
Depending upon your use of our Application/Product, we may collect some or all of the following personal and non-personal data. We may also collect your data by phone whilst you call us to place delivery or collection food order.
5.3 contact information such as email addresses and telephone numbers;
5.4 delivery address, if you place an order with us;
5.5 demographic information such as post code, preferences, and interests;
5.6 IP address;
5.7 web browser type and version; and
5.8 operating system.
From time to time, we may receive personal information from third party sources, including advertising networks and social media platforms like Facebook but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us.
Information that you provide voluntarily:
Certain parts of our Services may ask you to provide personal information voluntarily.
Registration information: When you create a Epos Technologies Limited account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create.
We collect information relating to your Orders, including payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each Order.
Information regarding your marketing preferences:
We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
Feedback: When you post messages and reviews of the Services or you contact us, for example with a question, problem, or comment, we collect information about you including your name and the content of your query. If you contact our customer support teams, we may will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.
We collect information that you provide when you contact us (such as through our call center or by using our online forms). This information may include sensitive personal information, such as health-related information (allergies or dietary requirements) or information about your religion (such as if you only eat halal food). We do not require this information and we ask that you share this information with the restaurant only. However, there are some situations where you may nonetheless provide this type of information, for example if you make a complaint and in those circumstances we will only be collecting it with your consent.
Information that we collect automatically:
When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.
Activity information: We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
Cookies and similar technologies:
For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.
Information that we obtain from third party sources:
From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
Analytics reports and market research surveys: We collect information from our third party affiliates about the way you respond to and engage with our marketing campaigns so that we can customize our marketing and Services accordingly. We may also receive aggregated information in the form of audience segments from third
party sources in order to display targeted advertising on digital properties operated by organizations like Facebook and Google.
Our use of collected information
Examples of how we may use this information include:
Information that you provide voluntarily
The registration information you provide when you create a Epos Technologies Limited account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.
Your transaction information (such as the food items you add to your basket) allow us to process your Order and send you an accurate bill. It also helps us and any Restaurant you order with contact you where necessary. Epos Technologies Limited may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or Order. A Restaurant may contact you by phone or SMS to provide you with status updates or other information regarding your Order. Where you pay for your Order with a mobile payment or digital wallet service provider (such as Apple pay or Pay with Google) we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since this is required by those providers). Some Restaurants on our platform use our third party delivery companies; these companies may use your information to provide you with status updates on the delivery of your Order. We will also analyze information on completed transactions and successfully delivered Orders based on data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.
Information regarding your marketing preferences Epos Technologies Limited may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or Services.
Where you have given your consent, we may share your information with third parties (e.g. other companies) in other sectors (such as food, drink and entertainment) so that they can tell you about goods or services which may interest you. If you don’t want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. You may also be able to opt-out of push notifications at a device level (e.g. by way of your iOS settings). If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.
Feedback and reviews:
If you give us feedback we will use it to reply to your questions or queries, to provide customer support and resolve any problems with your Orders or with the Services. We will publish reviews that you send to us about the Restaurants on our platform and our Services in general and we also analyze your feedback to improve and develop our Services and in order to enhance your experience.
Information that we collect automatically:
When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID. In some countries, including in Europe, this information may be considered personal information under applicable data protection laws.
We analyze your buying habits and how you interact with our Services so that we can suggest food options from new restaurants we think you would like to try. If you choose to share your geo-location with us, we may use this information to show you content that is local to you; this information will also help smooth the effective and speedy delivery of your Order. We may also provide you with customized content and advertisements based on your previous interactions with our Services and our knowledge of your preferences which we understand from your usage and buying history relating to the Services. We enable you to access your Order history so that you can easily reorder with your favorite Restaurants. We may also collect information about your interaction with our emails and other forms of communication.
Cookies and similar technologies:
Information that we obtain from third party sources:
Analytics reports and market research surveys We analyze information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.
6. How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you (e.g. by placing an order with us via telephone or website or any other application), because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
6.2.1 Providing and managing your access to our Application/Product;
6.2.2 Personalizing and tailoring your experience on our Application/Product;
6.2.3 Supplying our goods and services to you (please note that we require your personal data in order to enter into a contract with you);
6.2.4 Replying to emails from you;
6.2.5 Supplying you with emails that you have opted into (you may unsubscribe using the link at the bottom of each email or you may opt-out at any time by emailing us directly);
6.2.6 Analyzing your use of our Application/Product to enable us to continually improve our Application/Product and your user experience.
6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 Third parties whose content appears on our Application/Product may use third party Cookies, as detailed below in section 13. Please refer to section 12 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use, and we advise you to check the privacy policies of any such third parties.
6.5 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
7. How Do We Use Your Data?
7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
7.2 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Application/Product.
8. How Do We Share Your Data?
8.1 We share your data with Restaurants & Takeaways where you place orders for food delivery, as the provider of our Application/Product. We may also sometimes contract with other third parties to supply goods and services to you on our behalf. These may include, payment processors, search engine facilities and sub-contractors. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
8.2 We may compile statistics about the use of our Application/Product including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying data, or any anonymized data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
8.3 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
8.4 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
9. What Happens If Our Business Changes Hands?
9.2 In the event that any of your data is to be transferred in such a manner, you will not be
contacted in advance and informed of the changes.
10. How Can You Control Your Data?
10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data to us via email or via our Application/Product, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by contacting us).
10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. What is Your Right to Withhold Information
11.1 You may access certain areas of our Application/Product without providing any data at all. However, to use all features and functions available on our Application/Product you may be required to submit or allow for the collection of certain data.
11.3 You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details below in section 13.
12. How We Use Our Cookies On Your Computer Or Device
Application/Product are used in accordance with current Cookie Law.
12.2 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Application/Product may not function fully or as intended.
12.3 Certain features of our Application/Product depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Application/Product may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
12.5 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
12.6 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Application/Product more quickly and efficiently.
12.7 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
13. If You Want to Contacting Us